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ASKO Dishwasher Recall - United States, Canada and Mexico

On September 26, 2019, Gorenje Group, owner of ASKO Appliances, voluntarily initiated a safety recall of select ASKO dishwashers in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. The ASKO dishwashers affected by this safety recall were manufactured in Slovenia between October 2016 and September 2017 and were sold through ASKO’s authorized dealer network in the United States, Canada and Mexico. The recall affects approximately 26,600 units in the United States, as well as 4,300 units that were sold in Canada. 

Please immediately stop using the dishwasher and contact an ASKO certified service professional to schedule a inspection and free repair. You may also call the ASKO hotline for a free repair if your dishwasher is included in this recall. 

ASKO Dishwasher Hotline:
1-888-651-9376
Monday through Friday, 8:30 a.m. to 5:00 p.m. CT
Before calling, have the model and serial numbers on hand. 

Affected Model Numbers       

Serial Number Range 

d5426xls 

49130164130001 - 49130171830050 

d5526xlfi 

人人彩app下载49130464130001 - 49130480530127 

d5526xxlfi 

人人彩app下载49130564130143 - 49130573530207 

人人彩app下载d5436xls 

49223164130001 - 49223173531000 

d5536xlfi 

49256564130001 - 49256572730426 

人人彩app下载d5536xxlfi 

49256664230001 - 49256695030114 

人人彩app下载d5536xxlfisof 

人人彩app下载49256764230001 - 49256772830024 

d5636xlhs/th 

人人彩app下载49256864130001 - 49256872430334 

d5636xlhs/ph 

人人彩app下载49256964130001 - 49256971230025 

d5636xxlhs/th 

人人彩app下载49257064130001 - 49257073430220 

d5636xxlhs/ph 

49257164130106 - 49257184230232 

d5636xxlshi 

人人彩app下载49261264130001 - 49261273438338 

d5556xxlfi 

49263264230001 - 49263273930290 

d5656xxlhs/th 

49263364630001 - 49263372830060 

d5656xxlhs/ph 

49263564230001 - 49263583730071 

Need help finding your model number/serial number?
The model and serial numbers can be found on the right side of the dishwasher tub. 

Frequently Asked Questions:

Q. Which models are included and when were they manufactured?
The ASKO models listed above were manufactured between October 2016 - September 2017. Other than those listed above, no other ASKO models are affected by this voluntary recall and required repair.

Q. How can I figure out if my dishwasher is affected?
The dishwashers that are part of this recall can be identified by matching the model number found in the safety notice and in the chart above. The model and serial numbers can be found inside the dishwasher on the right side of the dishwasher tub. 

Q. What should I do if my dishwasher is an affected model?
If you have one of the affected models, please stop using the appliance and contact a local ASKO certified service professional immediately to schedule a free repair.

Q. When does this problem occur?
In the specified models, this problem can occur while the dishwasher is in use, not when the dishwasher is sitting idle. 

Q. Can I continue to use my dishwasher until a repair is made?
No. If you have one of the affected models, please stop using the appliance and contact a local ASKO certified service professional immediately to schedule a free repair.

Q. What could potentially happen if I continue to operate the dishwasher?
The issue is related to a possible fault in the power cable that can overheat due to insufficient contact and cause smoke to escape the dishwasher housing into the consumer’s home.

Q. Why is this a voluntary recall?
Upon learning of the potential problem with certain models of dishwashers manufactured between 2016-2017, we notified the appropriate federal authorities at the U.S. Consumer Product Safety Commission (CPSC), and we are working in full cooperation with the agency. We want our customers to be safe, and we volunteered to recall the affected models and quickly make necessary repairs.

Q. How many ASKO dishwashers are part of this recall?
Approximately 26,600 ASKO dishwashers sold in the United States and 4,300 units sold in Canada. Only certain ASKO models are part of this recall, and they are listed above.

Q. Where were these dishwashers manufactured?
The dishwashers were manufactured in our facility in Velenje, Slovenia. 

Q. Does this mean that ASKO products are not safe?
Not at all. ASKO is committed to upholding the highest standards of quality craftsmanship and reliability in all of our brands. We are committed to the safety of our customers. To insure their safety, we are voluntarily recalling and repairing these affected units and working with federal authorities throughout the process.

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